Frequently Asked Questions
Last updated: November 2026
Quick answers to the questions we receive most often. If yours is not here, just send us an email.
How long does shipping take?
We prepare orders in 1β3 business days. Delivery then takes about 5β12 business days within the US and 10β25 business days internationally.
Where is my tracking number?
It is emailed to you when your order ships and is also shown on the order detail page in your account.
Can I cancel or change my order?
Email [email protected] as soon as possible. We can cancel or change an order before it is dispatched; after dispatch it becomes a return.
Which payment methods do you accept?
We currently accept PayPal, which also allows credit and debit card payments without a PayPal account.
Are the toys safe for children?
Our sensory toys are made from soft TPR/TPE materials and are intended as stress-relief items, not as toys for children under 3 years. Small parts may pose a choking hazard.
Do you ship to my country?
We ship to most countries worldwide. If checkout does not offer shipping to your country, email us and we will check the options for you.
Still have questions?
Email us at [email protected] β we usually reply within 2 business days.
Or use the contact page β