Returns & Exchanges

Items can be returned within 30 days of delivery. They must be unused, undamaged and in their original packaging.

For hygiene reasons we cannot accept returns of items that have been squeezed, washed, or exposed to cosmetics and oils.

Email [email protected] with your order number, the item you want to return and a short explanation. We reply within 2 business days with return instructions.

Please do not send items back before receiving our instructions — unannounced returns may be refused.

Once the returned item is received and inspected, we refund the purchase price to your original payment method within 5–10 business days.

Original shipping costs are not refunded unless the return is due to our error (wrong or defective item).

Return shipping is paid by the customer for change-of-mind returns.

If the item arrived damaged, defective or is the wrong item, we cover the return cost and send a replacement free of charge — please attach photos of the item and packaging.

Exchanges are processed as a return plus a new order, so that stock and pricing stay accurate. We will reserve the replacement once your return has been confirmed.